DSL Xpert™ - FAQ
{FAQ Ref. P1003}

Question:  We have the unit connected to a new PC in one location (running Windows XP, plenty of memory, disk space, processor power, etc.). We can use the PC, connect to the box and use it fine. But when we try to remotely use the software (using Windows XP Remote Desktop Connection), we get an error box popping up which says "Incompatible Requirements, Not enough colors (min 24 bits per pixel required)". The monitor is set for 32 bits per pixel.

Answer:

The problem can be solved by changing Windows XP parameters to increase Video Resolution for Windows XP Terminal Services. It seems that although the client configured the remote connection to use 24 bit colors, the host is not configured for it. Please follow the instructions in this article on how to allow the host PC to support 24 bit colors:
http://support.microsoft.com/default.aspx?scid=kb;en-us;278502

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